Vendor Roles
Cross functional roles, tools, and processes for delivering a modern on-prem application to enterprise customers.
Engineering
Delivering a modern on-prem application requires tooling that doesn't differentiate products and doesn't enhance the core value of most applications.
Separate roles for release managers and core engineers. Leverage deep integrations with external CI/CD systems.
Integrates with existing deployment pipelines. Compatible with Kubernetes manifests, Helm charts, or Docker Compose deployments.
Support
Supporting customers in on-prem environments is complex and it requires sophisticated tooling to properly discover and diagnose issues without continuous back and forth.
Leverage Troubleshoot analyzers to speed up remediation of end customer deployment issues.
The support bundle viewer enables collaboration with deep links to specific lines within log files.
Sales
Enabling Sales Engineers with an easy to deploy version of your enterprise offering will simplify the set up and convey the ease of use to your customers.
Create and manage customer licenses & entitlements. Enforce, update and sync license values in customer environments.
Receive notifications when licenses are installed or stop reporting as active.
Customer Success
Understanding customer health can be difficult for on-prem customers, so any visibility into update checks and active version can help provide the clues for when to engage.
Gain visibility into customer adoption rates and update cadence.
View CRUD activity taken on a license, and get detailed audit logs of changes made to license fields.
Custom Roles
(Enterprise plans only) For large teams with additional functions or specific roles, Replicated has the advanced functionality to create completely custom roles to meet your needs.
Define new roles with granular role-based access control options. Extend access to your channel partners, MSPs, SIs etc.