Vendor Roles

Cross functional roles, tools, and processes for delivering a modern on-prem application to enterprise customers.

Engineering being productive and efficient

Engineering

Delivering a modern on-prem application requires tooling that doesn't differentiate products and doesn't enhance the core value of most applications.

Deep CI/CD integration

Separate roles for release managers and core engineers. Leverage deep integrations with external CI/CD systems.

Deploying distributed apps

Deployments stay the same

Integrates with existing deployment pipelines. Compatible with Kubernetes manifests, Helm charts, or Docker Compose deployments.

Support

Supporting customers in on-prem environments is complex and it requires sophisticated tooling to properly discover and diagnose issues without continuous back and forth.

Customer support tools

Better customer support

Leverage Troubleshoot analyzers to speed up remediation of end customer deployment issues.

Connecting to customer support

Deep links to support logs

The support bundle viewer enables collaboration with deep links to specific lines within log files.

Sev 2 support for K8s apps
Revenue teams closing deals faster

Sales

Enabling Sales Engineers with an easy to deploy version of your enterprise offering will simplify the set up and convey the ease of use to your customers.

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Customer entitlements

Create and manage customer licenses & entitlements. Enforce, update and sync license values in customer environments.

A victory bell for success

Custom notifications

Receive notifications when licenses are installed or stop reporting as active.

Customer Success

Understanding customer health can be difficult for multi-prem customers, so any visibility into update checks and active versions can help provide clues for when to engage.

green pie graph with 1/4 in grey

Track adoption rates

Gain visibility into customer adoption rates and update cadence.

list of 3 items in green

Built-in audit log

View all activity on a license, including a detailed audit log of changes made to license fields.

Customer success team roles
Custom admin personas

Custom Roles

Enabling Sales Engineers with an easy to deploy version of your enterprise offering will simplify the set up and convey the ease of use to your customers.

blue security lock

Granular RBAC

Create and manage customer licenses & entitlements. Enforce, update and sync license values in customer environments.

Priced for businesses of all sizes.

No matter the size of your business, there’s a plan for you. Sign up and get access to the full platform for 21 days to build your technical proof-of-concept.

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