At Replicated, we’ve always been driven by a single goal: to help Software Vendors (ISVs) effortlessly deliver their applications into customer-controlled environments. One of our key tools in this mission has been the Download Portal, which provides end customers a way to access installers, updates, and artifacts for a self-hosted product.
Today, we’re thrilled to introduce the Enterprise Portal—our next-generation platform that takes the concept of the Download Portal to an entirely new level. The Enterprise Portal is more than just a place to host downloads. It’s a modern unboxing experience that makes your enterprise products feel more substantial right from the start, addresses security and access challenges, and offers intuitive features for teams to seamlessly manage installations, updates, and operations.
Initially, the Enterprise Portal is focused on Helm & Embedded Cluster install methods but we expect to expand this to other KOTS based methods in the not-too-distant future.
You can watch a demo here:
Why the Enterprise Portal?
1. A Better “Unboxing” Experience
When your customer purchases an enterprise solution, the first impression matters. Instead of sending them a link to a generic download page, you can now offer a tailored, white-labeled experience that reflects your brand. From the moment they log in, end users immediately see a sleek, user-friendly design that showcases the value and professionalism of your product.
2. Stronger Security & Governance
Managing self-hosted software can introduce risk if installers end up in the wrong hands. By leveraging the Enterprise Portal, you ensure secure, authenticated access to your product’s installers. Advanced features like team invites and management enable administrators to set fine-grained permissions and credentials, reducing the chances of misconfiguration or unauthorized use.
3. Streamlined Service Account-Based Installs
When it’s time to run through the install, the Enterprise Portal’s service account-based, guided installation capabilities make the process more structured and repeatable. This approach cuts down on manual errors and helps larger teams coordinate or automate deployments across multiple environments more easily.
4. Improved Visibility & Monitoring
Your customers need to track how their deployed instances are performing. With features like install attempt progress reporting and customer views of instances & uptime, the Enterprise Portal offers valuable insights into the health and progress of their installations. When it’s time for an update, your customers will receive update notifications and be guided through a step-by-step update process.
5. Easier Support Bundle Creation & Troubleshooting
When something goes wrong, collecting the right diagnostic information quickly is key. The Enterprise Portal streamlines this with built-in support for generating and uploading support bundles—whether the deployment is online or air-gapped. Customers can follow guided steps to create the bundles you need for debugging, and vendors can easily access them to accelerate time-to-resolution. This simplifies the support process and reduces the back-and-forth that often delays fixes.
6. Support for Both Online and Air-Gapped Environments
Whether your customer is installing in a fully connected cloud environment or a secure, isolated network, the Enterprise Portal handles both with ease. Users can manage their online and air-gapped instances, access air gap-specific artifacts, and receive tailored installation instructions—all within the same clean, consistent interface. This flexibility ensures your enterprise software can be deployed anywhere it’s needed.
A Glimpse into the Future
While the Enterprise Portal is already packed with features, we’re committed to continuous innovation. Here’s what’s on our roadmap:
- Fully Custom Install Steps: Vendors will be able to control every step of the install and update instructions.
- Security Center: A dedicated place for distributing the security artifacts associated with each release (SBOM, CVE reports, SLSA etc).
Get Started with the Enterprise Portal
Transitioning from the Download Portal to the new Enterprise Portal is straightforward. If you’re a current Replicated customer, you can start offering the new and improved portal to your end users without missing a beat. Not only will it enhance the day-one experience for your enterprise buyers, but it will also give you and your customers unprecedented control, visibility, and security.
Ready to learn more? Contact us or visit our documentation to get started with the Enterprise Portal right away.
The Enterprise Portal is designed to make the once-dull task of managing self-hosted enterprise software feel substantial, secure, and empowering. It combines the essentials of installation and operation with a seamless, white-labeled experience that both you and your customers will love. With improved security, streamlined authentication, and guided installation flows, you can rest assured that your enterprise application deployment process is in good hands.
As always, we welcome feedback. Try the Enterprise Portal and let us know what you think. We can’t wait to see how you’ll use it to better serve your customers and elevate your product’s unboxing experience!