Support your app efficiently

A unified platform to streamline support of your application in your customer’s environment, reducing effort and increasing satisfaction

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Replicated Value

Replicated brings everything you need to efficiently handle the toughest requirements around delivering your app to your customers. Our platform is designed around the needs of your organization to help simplify complex tasks. Don’t try to build all these capabilities yourself! Instead reduce your effort and cost with a trusted solution.

How it Works

Keep customers on the latest releases

1

See what versions of your app your customers are running

2

Provide simple "one-click" upgrades to the latest versions

3

Automate updates and patching using semantic versioning

release examples
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Get the info you need to pinpoint issues

1

Collect, redact, and analyze customer app configs and logs

2

Avoid the back-and-forth delay in chasing important details

3

Provision customer-representative environments to recreate issues

IN BETA

Improve reliability and availability

1

Test compatibility of releases, configs, and environments

2

Set up snapshot and restore of your app, config, and data

3

Rollback updates for unexpected errors or breaking changes

company examples
A Replicated support chat box

Count on us for expert help

1

Rely on Replicated engineers and active community

2

Upgrade to 24x7 help with Enterprise support offerings

3

Our SRE team can provide K8s expertise when needed

How it helps

Business benefits

  • Reduce support costs and effort

  • Avoid incidents around already fixed issues

  • Solve issues faster

  • Reduce reliance on customer K8s experience

  • Improve customer satisfaction and confidence

Technical benefits

  • Patch CVEs before they impact customers

  • Gather all the info you need in one go

  • Restore apps to last known good configs

  • Get help and advice from our team

  • Work with proven tooling

Measurable impact

Track your improvements around key performance metrics like reduction in support engineer hours per call, reduction in escalations to engineering, avoidance of repeat issues across different customers, and customer satisfaction.

39% of support issues escalated to developers take more than a week to resolve. Our own Replicated support team reports that Severity 1 issues are closed 3x faster when a support bundle is included.

Explore the Replicated Platform

For a more in depth explanation of the Replicated platform check out some of our other pages.

Replicated platform overview
Manage releases and customers
Install your apps into K8s clusters
Define and install k8s distros
Secure your app delivery
Pricing

Learn more

Testing Releases in Customer-representative Environments

Automatically test your new releases on truly customer-representative environments—same cloud provider, same Kubernetes distribution and version, and even the same entitlements and configuration.

Helm alone is not enough (for commercial software distribution)

We love Helm! But, using just Helm for commercial software distribution can only take you so far. Luckily, Replicated's new features perfectly complement Helm to supercharge your deployments.

Introducing the Replicated SDK (beta)

With the Replicated SDK, vendors can now get an overview of how well their software is performing and how often it's being used. They can even set notifications based on these metrics, down to the instance level for particularly sensitive customers.

Ready to get started?

Explore the product further, or create an account now and start exploring on a Community License. You can also contact us if you'd like a demo or to discuss one of our pricing plans.

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