We help ISVs, SaaS, and open core companies ship and support their apps in customer-managed Kubernetes (K8s) environments
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Getting all the necessary config info and log files can require a lot of requests, delaying issue resolution.
We help resolve issues faster by reducing the back and forth to get necessary info. So you can reduce support team costs, improve morale, and build customer loyalty.
Most of the time in diagnosing problems is usually spent searching for the right information from the customer.
We can accelerates troubleshooting by collecting comprehensive support bundles
of logs.
Older versions of software are exposed to bugs and vulnerabilities that may have been fixed in newer versions.
We enable customers to get automatic version updates and patches for CVEs, helping them stay current. So you have fewer customer support issues, increased adoption rates, and reduced likelihood to churn.
Knowledge of how to resolve issues isn’t often shared, and increases dependency on a few experts.
We automate many K8s tasks and simplify many others, making something very hard much more doable. So you can focus on your application itself, not K8s issues in the end customer's environment.
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Sometimes issues are specific to the combination of app version, K8s distro, and platform, and you can’t solve them if you can’t re-create the environment.
Quickly identify the customer’s exact set up and provision a matching environment to reproduce the issue and test patch candidates.
Per Dimensional Research, 72% of companies need to resolve 4 or more support escalations each month for on-prem software
Our own Replicated support team reports that Severity 1 issues are closed 3x faster when a support bundle is included
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