Deploying your app for customers doesn’t have to hurt so much
There’s nothing like a good first impression, but most ISVs offer nothing like a good first impression of their app when installing into customer-managed environments. This blog will explore the pain of non-SaaS software installation and updates, and suggest some strategies to improve the experience for both vendors and their customers.
How to Better Support your App Efficiently in Customer-managed Environments
Research shows that vendors need to make improvements around support efficiency and keeping customers on more recent versions of their apps. Both these factors should contribute to better customer satisfaction (CSAT) and improved net promoter scores (NPS).