The first metric we’ll dive into in the Instance Insights series is time to install. The time it takes for end users to get a vendor’s software up and running in a new environment is a key indicator of the quality of the packaging, configuration, testing, and documentation of the delivery of a software product.
At RepliCon Q4 2022, one of Replicated’s Senior Product Managers, Dex Horthy, sat down with Dilan Orrino, DJ Mountney, and Jason Plum from GitLab and chatted about how their team things of excellence in software distribution.
Replicated hands-on labs are a great resource to learn everything you need to be successful in distributing and supporting your application in your customers’ diverse Kubernetes environments.
This week, Replicated’s Vendor Experience team shipped a complete rebuild of our telemetry and reporting pages for the health and status of vendors’ end-customer instances running in the field. This is the first feature in our improved Instance Insights capabilities theme making it easy for Vendor Support Engineers and other customer-facing staff to understand the health and performance of a customer instance in one place.
This is the first article of a series in which we'll dive into using strategic metrics to drive excellence in commercial off-the-shelf software. It's important to align on what to measure and how before launching any customer-hosted or on-prem initiative.