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Sep 19, 2023

How to Better Support your App Efficiently in Customer-managed Environments

Previously we looked at issues around building software for customer-managed environments and the business opportunity success it represents. Now, let’s explore the issues with supporting that same software after it’s been deployed. Not surprisingly, research shows that vendors need to make improvements around support efficiency and keeping customers on more recent versions of their apps. Both these factors should contribute to better customer satisfaction (CSAT) and improved net promoter scores (NPS).

Sep 12, 2023

Company

What’s stopping you from distributing your application to customer-managed environments?

Let’s look at the perceived challenges that may be holding some people back. Clearly the concerns aren’t stopping everyone. 39% of software companies who don’t currently offer self-managed or on-premises versions of their products say they plan to open up these new addressable markets within the next year. Hint: Replicated can help!

Sep 7, 2023

Product & Engineering

Replicated Recent Release Highlights: September 2023

Read all about improvements to Compatibility Matrix, Vendor Portal, our SDK, KOTS, kURL, and docs. Check out the release highlights for September 2023.

Sep 5, 2023

Company

Business is Booming in Customer-Managed Environments

Customer-managed environments pose distinct challenges, and opportunities, for any commercial independent software vendor (ISV), really anyone, who then needs to distribute their application for their business customers. The good news is that business is booming.

Aug 30, 2023

Product & Engineering

How to Add Continuous Release Testing to Continuous Integration

Diverse operating systems, hardware configurations, and software dependencies among customers can lead to issues that might hinder adoption and satisfaction; thorough compatibility testing as part of your continuous integration (CI) processes minimizes these risks, fostering user trust and loyalty while reducing post-release support burdens.

Aug 22, 2023

Product & Engineering

Announcing: Instance Telemetry Notifications

Today, Replicated is announcing a new way to get important updates about customers and on-prem instances to help catch problems before they get worse. This new feature helps vendors become proactive in reaching out to prevent support cases.

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Latest News

How to Better Support your App Efficiently in Customer-managed Environments

What’s stopping you from distributing your application to customer-managed environments?

Replicated Recent Release Highlights: September 2023

Business is Booming in Customer-Managed Environments

How to Add Continuous Release Testing to Continuous Integration

Announcing: Instance Telemetry Notifications

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