Replicated provides support for issues that cannot be resolved by your internal support organization. Issues can be escalated via help desk tickets or Slack. Replicated Business Plans and Enterprise Plans include an SLA that provide guaranteed response times for issues of varying severity.
Replicated continuously builds tooling to help mitigate support requests and achieve faster time to resolution. However, features are sometimes not enough and to help ensure your support team is equipped with the necessary knowledge to support common user problems, Replicated provides support materials, collateral and in person “train the trainer” sessions.
With the Replicated Enterprise Plan, vendors will be able to schedule up to 5 white glove deployments per month. For these deployments a Replicated Kubernetes expert will join a call or video conference with your end customer to make sure any deployment issues are immediately addressed.