Customer Instance Telemetry and Tagging
In addition to high-level Adoption metrics, Replicated’s Builders Plan telemetry provides a number of tactical reporting views including customer reporting and instance telemetry. Coming soon - air gap telemetry!
Evolving DORA’s “Four Key Metrics” for Customer-hosted Software
Replicated’s adoption performance measures help ISVs make and evaluate data-driven decisions about product roadmaps and resource allocation. For a decade DORA metrics have been a powerful way to analyze the success of SaaS products, and we’re excited that, through our Instance Insights, ISVs now have the ability to gain similar visibility into their customer-managed products. Read about how Replicated's Instance insights enables vendors to start to understand some of the key metrics for on-prem software delivery, including Age of Deployed Software, Time to Install, and more.
A mini-interview on Replicated Instance Insights
We sat down with Dexter Horthy, product manager for Instance Insights, to ask him about the progress vendors are making in measuring what matters for their apps running in customer-managed (non-SaaS) environments.
Announcing: Custom Metrics for Instance Insights
Announcing a new way to use Instance Insights: Custom Metrics. Beyond just instance uptime, app versions, and infrastructure status, vendors can now measure *anything they want* about customer instances.
Announcing: Instance Telemetry Notifications
Today, Replicated is announcing a new way to get important updates about customers and on-prem instances to help catch problems before they get worse. This new feature helps vendors become proactive in reaching out to prevent support cases.
Introducing the Replicated SDK (beta)
We're pleased to announce the beta availability of the Replicated SDK for all vendors using the Replicated platform. The Replicated SDK is a new feature that's been designed to make Helm CLI based installations more transparent and manageable.
Using Security as a Catalyst to Improve Application Adoption Metrics
Replicated recently announced new version adoption reporting. If your software adoption metrics signal challenges with your enterprise customers taking on recent software updates, consider using security as an enabler.
Announcing: Adoption Reporting
Today, we’re thrilled to be launching some brand-new adoption reporting in the Replicated Vendor portal. Replicated customers can now see key version adoption data rolled up across all their customers. This adoption report will provide not only at-a-glance tactical and operational details, but also key strategic metrics for understanding and improving the quality of the software you distribute.
Measuring up: The Existential Crisis for Commercial Software Distribution
Independent software vendors (ISVs) need to urgently rethink how they distribute their applications to their customers' self-managed environments (i.e. on-premises, VPC, or air-gapped environments). Without more useful metrics to give them insights to their actual holistic performance, they have hidden problems they can't quantify or address, which threaten their success.
Instance Insights: Install Success Rate
Surveying your install success rate gives you insight into the quality of the packaging of your software and how prepared you and your customers are to begin the install. How many attempts does it take before an install is successful? What percentage of installs require more than one attempt? How often are installs successful on the first attempt?
Announcing: Improved Customer Reporting
Today, Replicated shipped an improved customer reporting view. This builds heavily on the work done in Instance Insights: Instance Telemetry to pull instance insights up to the customer level, aggregating data from all instances deployed for a single customer license.
Instance Insights: Time to Install
The first metric we’ll dive into in the Instance Insights series is time to install. The time it takes for end users to get a vendor’s software up and running in a new environment is a key indicator of the quality of the packaging, configuration, testing, and documentation of the delivery of a software product.
Announcing: Improved Customer Instance Telemetry
This week, Replicated’s Vendor Experience team shipped a complete rebuild of our telemetry and reporting pages for the health and status of vendors’ end-customer instances running in the field. This is the first feature in our improved Instance Insights capabilities theme making it easy for Vendor Support Engineers and other customer-facing staff to understand the health and performance of a customer instance in one place.
Introducing Replicated Instance Insights: Key Metrics for Customer-Hosted Applications
This is the first article of a series in which we'll dive into using strategic metrics to drive excellence in commercial off-the-shelf software. It's important to align on what to measure and how before launching any customer-hosted or on-prem initiative.